Policies & Terms

We take your privacy seriously and work to ensure that your personal information is handled with care and transparency. Please read this privacy policy in full, as it explains clearly:
‍
The personal data we collect
How we use this information
The parties that may receive access to this information
Our aim is to help you understand how your data is managed and the steps we take to protect it.

We may collect certain personal data from customers, visitors to our website, and individuals who contact CHEMXE by telephone, email, or any other method.This policy, together with our website terms of use, explains the basis on which any personal data we collect from you, or that you choose to provide to us, will be stored or processed. Please read it carefully to understand how we manage your information and the standards we apply when doing so.By visiting our website, you accept the practices described in this policy.Below is an outline of the personal data we may collect and the reasons we use it.You may provide information when you use our website, such as when you complete an enquiry form, register with us, report an issue, or correspond with us by any method. This information may include your name, email address, telephone number, and any other details you choose to supply. If we collect this personal data, we may keep a copy of it. We collect and use this information when it is necessary for our legitimate interest in operating our website and supporting customer service.You may also provide information when placing an order for goods. This may include financial details required to process your payment and information needed to complete delivery. We only use this data when it is required to fulfil our contractual obligations to you, such as processing your order or arranging delivery.Each time you visit our website, we may automatically collect technical information such as your internet protocol address, login data, browser type and version, time zone setting, browser plug in types, operating system, and device platform. We may also collect information about your visit, including the full URL, clickstream activity, products viewed or searched for, response times, download errors, page visit duration, page interaction details, and the method used to leave each page. We may record any telephone number used to contact our customer service team.

We use this information to manage and improve our website, carry out internal analysis, resolve issues, and ensure our content is delivered in the most effective way for your device. This use is necessary for our legitimate interest in maintaining and improving our website.If you choose to opt in, we may use your personal data to send information about goods similar to those you have purchased or enquired about, as well as updates about CHEMXE, new products, offers, or other content we believe may be relevant to you. You may request to stop receiving this information at any time by contacting us.We may share your personal information with companies within our group or trusted third parties who support our business operations, such as payment processors or delivery partners. We only share your data when necessary to meet our contractual obligations to you or when you have provided clear consent.We may also share your information with third parties who support our marketing activities, such as marketing consultants. We only share data for these purposes when we have your express consent or when it supports a legitimate interest we pursue. You may request that we stop sharing your information for these purposes at any time.

We may disclose your personal data when required by law, when it is necessary for us to exercise our legal rights, or when we need to defend ourselves against legal claims. We may also share information with law enforcement bodies where it is necessary to investigate or prevent unlawful activity.We may monitor user activity and network traffic to protect the security of our website. Any information we obtain, including personal data, may be used to prevent attempts to interfere with our website or cause harm to our systems or property.We reserve the right to disclose your personal information when you have given clear consent or when such disclosure is permitted under applicable data protection law.

If you do not want us to collect or use your personal data in the manner described in this privacy policy, please do not provide such information to us. You have the right to request access to any personal data we hold about you. You may make this request at any time. You are entitled to ask whether we are processing your personal data, request a description of the information we hold, and receive a copy of that information. Any request should be made in writing.We must take reasonable steps to ensure that the personal data we hold is accurate and kept up to date. You have the right to ask us to correct or remove any information that is inaccurate.You also have the right to ask us not to use your personal data for marketing. We will tell you before collecting your data if we intend to use it for marketing or if we plan to share it with any third party for that purpose. Where we rely on our legitimate interests to process your personal data, you may object to that processing. If you have given consent for us to use your personal data, you may withdraw that consent at any time.If you wish to exercise any of your rights, please contact us using the details provided below. You also have the right to raise concerns with the Information Commissioner. The Information Commissioner is the independent authority responsible for data protection and privacy regulation in the United Kingdom. Further information is available at www.ico.org.uk.

We may amend this privacy policy at any time. Any updates will be posted on this page. We encourage you to review this page regularly so you remain aware of any changes we make.

CHEMXE GENERAL TERMS AND CONDITIONS FOR PURCHASING

These General Terms and Conditions apply when CHEMXE purchases goods or services from any supplier. They form part of every contract unless CHEMXE agrees otherwise in writing.

‍1. Definitions
‍In these Terms:
‍Affiliate means any entity that controls, is controlled by, or is under common control with a party.
Buyer means CHEMXE.
Seller means the supplier providing goods or services to CHEMXE.
Contract means the agreement between CHEMXE and the Seller including any purchase order and these Terms.
Goods means all products, materials, equipment and deliverables supplied by the Seller.
Services means all activities performed by the Seller for CHEMXE.
Work means all Goods, Services, documents and related obligations the Seller must provide under the Contract.
Documents means all drawings, specifications, manuals, certificates and information required to support the Work.
‍
‍2. Application of these Terms
‍These Terms apply to every purchase unless CHEMXE agrees otherwise in writing. Any terms proposed by the Seller are rejected unless expressly accepted by CHEMXE. The Seller accepts the Contract by written confirmation or by performing any part of the Work.

‍3. Seller Obligations
‍The Seller shall:● perform all Work with professional skill, care and diligence
● supply Goods that are new, of satisfactory quality and fit for purpose
● comply with all applicable laws and industry standards
● assign trained and qualified personnel
● deliver all Documents required for correct installation, use and maintenance
● maintain appropriate quality systems
● conduct all operations safely and without causing environmental harm
CHEMXE may inspect the Work at any time.

‍4. Buyer Provided Information and Items
‍CHEMXE retains full ownership of any information, documents, materials or equipment it provides. The Seller shall protect them, use them only for the Contract, and return them when instructed.

‍5. Contract Price and Taxes
‍The Contract Price is fixed unless CHEMXE agrees otherwise in writing. The Price includes all costs related to performance of the Work. The Seller is responsible for all taxes arising from its performance except where law requires CHEMXE to withhold tax. CHEMXE will issue withholding certificates on request.

‍6. Payment
‍The Seller shall issue invoices only after completion and delivery of the Work unless the Contract allows staged billing. Payment terms are sixty days from receipt of a correct invoice. CHEMXE may withhold amounts that are incorrect, insufficiently documented, or disputed.Payment does not constitute acceptance of the Work.

‍7. Variations
‍CHEMXE may request changes to the Work. The Seller shall not implement any change without CHEMXE written approval. If a variation affects price or schedule, the Seller must notify CHEMXE promptly. If the Seller fails to notify within fourteen days, it loses the right to claim adjustments.

‍8. Delivery, Risk and Title
‍Delivery shall follow the agreed Incoterm. If no Incoterm is stated, delivery shall be FCA Seller premises under Incoterms twenty twenty.
Title to Goods passes to CHEMXE upon payment or delivery, whichever is earlier.
Risk passes only at the point defined by the Incoterm.
Partial deliveries are allowed only with CHEMXE approval.

‍9. Time and Delay
‍Time is of the essence. The Seller must immediately notify CHEMXE if the Work is delayed. If the Seller fails to notify, CHEMXE may recover costs that could have been avoided.
CHEMXE may claim liquidated damages of zero point two percent of the Contract Price per day of delay up to a maximum of ten percent.
If the maximum level is reached, CHEMXE may terminate the Contract for default.

‍10. Shipping Instructions and Certificates
‍The Seller shall provide packing lists, certificates, test reports and other required documents before dispatch. All hazardous materials must be correctly labelled and compliant with law.

‍11. Warranty and Defects
‍The Seller warrants that all Work:
● complies with the Contract
● is free from defects
● is suitable for its intended use
● includes valid title free from any charge
The warranty period is twenty four months from delivery or completion.
The Seller shall correct defects at its own cost. If the Seller fails to do so promptly, CHEMXE may correct the defect and charge the Seller.

‍12. Default and Termination
‍CHEMXE may terminate immediately if the Seller:
● breaches the Contract and does not remedy within fourteen days
● becomes insolvent
● shows inability to perform
● accumulates maximum delay damages
Upon termination for default, CHEMXE may recover all payments and claim losses caused by the default.
CHEMXE may also terminate for convenience with thirty days notice. The Seller will be paid for Work completed up to the termination date.

‍13. Intellectual Property
‍All intellectual property created as part of the Work shall belong to CHEMXE.
The Seller grants CHEMXE a permanent royalty free licence to use all documents, software and materials necessary to use or maintain the Goods.
The Seller shall ensure the Work does not infringe any rights and shall indemnify CHEMXE against claims.

‍14. Confidentiality
‍All CHEMXE information is confidential and may only be used for performance of the Contract. These obligations remain in force for five years after termination.

‍15. Indemnities and Insurance
‍The Seller shall indemnify CHEMXE against:
● injury or death of Seller personnel
● loss or damage to Seller property
● loss or damage to the Work before risk passes
● claims by third parties arising from Seller acts
The Seller shall maintain appropriate insurance.

‍16. Limitation of Liability
‍Except for fraud, gross negligence, or obligations under indemnities, the Seller total liability shall be limited to the Contract Price.
‍17. Force Majeure
‍A party is not liable for failure caused by events beyond reasonable control such as war, natural disasters, or government actions. The affected party shall notify the other promptly.
If force majeure continues for more than sixty days, CHEMXE may terminate.

‍18. Compliance
‍The Seller shall comply with all applicable laws including privacy, labour, human rights and anti corruption laws. Failure is a material breach.

‍19. Miscellaneous
‍All notices shall be in English and in writing.
The Contract is the entire agreement.
Rights that survive termination remain effective.
No failure to enforce a right constitutes a waiver.

‍20. Governing Law and Dispute Resolution
‍The Contract shall be governed by the laws of England and Wales.
Any dispute that cannot be resolved between the parties shall be finally resolved by arbitration in London under the LCIA Rules.
Proceedings shall be in English.
The decision shall be final and binding.

CHEMXE GENERAL TERMS AND CONDITIONS FOR SALES

These Terms apply when CHEMXE sells goods or services to a customer.
1. Definitions
Seller means CHEMXE.
Buyer means the customer purchasing goods or services.
Goods means products supplied by CHEMXE.
Services means activities performed by CHEMXE.
Work means all Goods, Services and related deliverables.

‍2. Application
‍These Terms apply to all sales unless CHEMXE agrees otherwise in writing. Any Buyer terms are rejected unless expressly accepted.

‍3. Orders and Acceptance
‍A contract forms only when CHEMXE issues a written order confirmation or starts performance. Quotations are not binding unless stated otherwise.
‍
‍4. Prices and Payment
‍Prices are as stated in the order confirmation.
Payment is due within the agreed period.
Late payments may incur interest at three percent above the London Interbank rate.
CHEMXE may suspend deliveries if payments are overdue.

‍5. Delivery and Risk
‍Delivery follows the agreed Incoterm. If none is stated, delivery is FCA CHEMXE warehouse under Incoterms twenty twenty.
Risk passes to the Buyer according to the Incoterm.
Title passes only when full payment is received.

‍6. Warranty
‍CHEMXE warrants that Goods meet the stated specifications at the time of delivery. The warranty period is twelve months unless otherwise agreed.
CHEMXE obligations for defects are limited to repair, replacement or credit at CHEMXE option.
CHEMXE is not liable for defects caused by improper storage, installation, use or maintenance by the Buyer.

‍7. Limitation of Liability
‍CHEMXE shall not be liable for:
● loss of profit
● loss of business
● loss of production
● indirect or consequential losses

CHEMXE total liability shall not exceed the Contract Price except in cases of fraud or wilful misconduct.

‍8. Force Majeure
‍Neither party is liable for delays or failure caused by events beyond reasonable control.
If such an event lasts more than sixty days, either party may terminate the affected portion of the Contract.

‍9. Compliance and Use
‍The Buyer shall comply with all applicable laws relating to storage, use, transport and handling of the Goods. The Buyer is responsible for ensuring the Goods are suitable for its intended application unless CHEMXE expressly accepts responsibility.

‍10. Intellectual Property
‍All intellectual property created by CHEMXE remains owned by CHEMXE.
The Buyer receives a licence to use documents and software only for operation of the Goods.

‍11. Confidentiality
‍All commercial information received from CHEMXE is confidential and shall not be disclosed except as required by law.

‍12. Termination
‍CHEMXE may terminate the Contract if the Buyer fails to pay or becomes insolvent.
Upon termination, all outstanding invoices become immediately due.
‍
‍13. Governing Law and Dispute Resolution
‍The Contract shall be governed by the laws of England and Wales.
Any dispute shall be resolved by arbitration in London under the LCIA Rules.
The language shall be English.
The award shall be final and binding.